Frequently Asked Questions

My Account


Managing User Accounts


My Account

How do I register for an account?

What is my username?

What is my password?

Can my user ID be changed?

Can my password be changed?

I want to find my order number, but it's asking me for an address number and I don't know it. Where can I find that number?

Not all of the schools in my district are showing up in my district order inquiry. What is wrong?

My teacher is not supposed to be able to make orders, but we just got a package in the mail. How did this happen?

If the user sees the payment details page, something is wrong. Either the teacher has created an order without logging in, or the account has been set up to create orders. If the order has been processed and sent, you'll have to contact Customer Service to work out a solution. Customer Service can delete the order so that in can be recreated properly.


Can I consolidate my requisitions but still have them packed by teacher?

How can I print out my requisition?

I can't find a requisition that I know should be there. Where is it?

I made a mistake on my requisition. How can I change it?

Managing User Accounts

Can I change a user so that he can add other users or make orders?

I keep sending my user's password and it's not going through. What is wrong?

One of my teachers didn't get their password. How can I resend it?

One of my teachers moved to a new school. Can I change their address?


How can I print out my order?

I need to delete an item from my shopping cart. How can I do this?

I want to save my order and finish it later. Is this possible?

Where can I get an invoice?

How much is Shipping and Handling?

Net Order Value
Shipping Charges
Up to $75.00
$75.01 to $100.00
$100.01 to $125.00
$125.01 to $150.00
$150.01 to $200.00
$200.00 and up

Shipping charges on orders for supplies will be based on the table above. Freight charges for Furniture and Equipment items will be calculated and added to your shopping cart at checkout.

On orders for Moist Clay, items specifically marked "F.O.B Shipping Point" and orders for shipment outside the contiguous U.S., the freight charges will be prepaid and added to your invoice. Pre-order freight charge estimates are available upon request. Also, should you require inside delivery, expedited delivery, or any other special service, the actual transportation cost will be added to your invoice.